Some of our bikes and frames may be available for backorder when they're temporarily out of stock. Backordering lets you secure your bike now so it ships to you as soon as it's available. Here's everything you need to know.
How do I place a backorder?
If a bike is available for backorder, you'll see a BACKORDER button on the product page instead of the standard add-to-cart or notify button. Right above the button, you will see an Estimated Back in Stock Date. Place your order the same way you would any other purchase.
What happens after I order?
You'll receive two emails:
- Order confirmation. Your standard confirmation, sent right after you place your order.
- Backorder confirmation. A second email listing the products in your order. If we have an expected availability date for your backordered item, it will be included in this email.
Is the expected date guaranteed?
No. Expected availability dates are our best estimates and can change. If the date shifts significantly, we'll be in contact.
When will I be charged?
When you place a backorder, a pre-authorization hold is placed on your payment method. Your card is charged when your bike is ready to ship, not before.
If your bike takes longer than expected and the pre-authorization expires, we'll reach out to collect updated payment information before shipping.
What happens when my bike comes in stock?
Our Customer Service team will contact you to let you know your bike has arrived. If we can't reach you, we'll hold your order for 48 hours from our first contact attempt. After that, we'll charge your payment method on file and ship your bike to the address on your order.
What if my order has in-stock items too?
If your order includes both a backordered bike and in-stock items (like apparel or accessories), we will ship the in-stock items right away. Your backordered bike will follow when it's available.
How will you contact me?
We may reach out by email, phone, or text message using the contact information you provided at checkout. Please make sure your email address and phone number are valid and up to date so we can reach you when your bike is ready.
Can I cancel my backorder?
Yes. You can cancel any time before your bike ships by contacting us at orders@yeticycles.com or through our contact page.
Still have questions?
Reach out to our Customer Service team, and we'll be happy to help.