Who is Wyllo (formerly NoFraud):
Wyllo, formerly NoFraud, is a fraud prevention solution for eCommerce businesses. They screen transactions on behalf of businesses and alert them if they find a transaction is at high risk for fraud. This protects consumers against unauthorized credit card use and protects businesses against fraud chargebacks.
Why am I getting an email/call/text message from Wyllo to confirm a transaction?
You received an email from Wyllo because your transaction had irregular shopping characteristics and/or elevated risk. Wyllo wants to confirm that the transaction was made by the authorized cardholder.
After I confirm the transaction, do I need to do anything else?
After you confirm the transaction, there is nothing else you need to do unless a fraud analyst asks you to provide additional information.
Will Wyllo ever ask me for my personal information?
Wyllo will never ask you for your full credit card number, your Social Security number, or any other personal information.
Will my order be delayed?
In most cases, as soon as we receive your response, your order will be released for processing.
I did not make the transaction, and neither did anyone who has access to my credit card/payment account. What do I do now?
After confirming that the transaction was truly unauthorized, we recommend that you contact your credit card company/payment account and inform them that your card has been compromised. Review the latest transactions on your account to ensure there is no other fraudulent activity to report. Your financial institution will likely put a hold on all future purchases from the compromised card/account and issue a new one for future use.
How do I contact Wyllo directly about an order?
For Order Support/Questions - myorders@wyllo.ai or 888-773-3669 ext. 2007 (or select prompt 2). Please provide them with your Yeti Cycles order number.